The Fresh4India app ("App") is owned and operated by Gold Star Trading, a sole proprietorship with its registered office at 66/4 A, Laxmi Gopal Nivas, Near Durga Mata Mandir, Parvati Darshan, Pune, Maharashtra 411009 ("Fresh4India", "we", "us"). By creating an account or placing an order on the App, you agree to be bound by these Terms & Conditions, our Privacy Policy and our Refund & Cancellation Policy. If you do not agree, please do not use the App.
You must be at least 18 years old and capable of entering a contract under the Indian Contract Act, 1872, to create an account. You are responsible for keeping your mobile number and OTP confidential, and for all activity under your account. Notify us immediately of any unauthorised use.
Product listings, prices, weights and delivery slots shown in the App are indicative and may change without prior notice due to market rates, seasonal availability or stock positions. We reserve the right to limit quantities, refuse or cancel an order (fully refunding any amount paid) — for example in case of a pricing error, suspected fraud, or an item going out of stock after ordering.
Delivery slots and timelines are estimates and may vary due to weather, traffic, geofence/OTP verification at the doorstep or circumstances beyond our control. You must provide an accurate delivery address and be reachable to receive the order and share the delivery OTP with our delivery partner.
Fresh Wallet balance, referral credits and cashback are promotional in nature, have no cash-withdrawal value unless expressly stated, cannot be transferred between accounts, and may expire or be revoked if used fraudulently. Fresh Prime is a paid, auto-renewing membership billed to your saved payment method each period; you can cancel future renewals any time from Profile → Fresh Prime membership, effective from the next billing cycle.
Payments are processed by our RBI-authorised payment gateway partner (Razorpay) or collected as cash/UPI on delivery, where offered. Fresh4India does not store your full card details. You are responsible for ensuring you have sufficient funds/limit for the payment method you choose.
You agree not to:
The App, its name, logo, design and content are the property of Fresh4India or its licensors and may not be copied, reproduced or used without prior written permission.
To the maximum extent permitted by law, Fresh4India's total liability for any claim relating to an order is limited to the value of that order. We are not liable for indirect or consequential loss, or for delays/failures caused by events beyond our reasonable control (force majeure), including strikes, weather, or third-party outages.
We may suspend or terminate your account if we reasonably suspect fraud, abuse of promotions, non-payment, or a breach of these Terms. You may stop using the App and request account deletion at any time.
These Terms are governed by the laws of India. Any dispute shall first be raised with our Grievance Officer (see Privacy Policy). Subject to applicable consumer-protection law allowing you to approach your local consumer forum, any residual dispute shall be subject to the exclusive jurisdiction of the courts at Pune, Maharashtra, India.
We may revise these Terms from time to time; the "Effective date" above will be updated, and material changes will be notified in-app before they take effect.