Fresh4India delivers fresh fruits, vegetables and (as we expand) other grocery items ordered through the App to the address you provide, or holds your order for pickup at the outlet if you choose in-store collection. There is no separate courier or freight shipment — every delivery is made by a Fresh4India delivery partner from the outlet serving your address.
We currently deliver within the societies and areas served by an active Fresh4India outlet, shown as serviceable when you add or select a delivery address in the App. If your address isn't serviceable yet, the App will tell you at checkout — we're adding new areas as we open outlets.
At checkout you can choose from the delivery slots shown for your address, including an express same-day option and a next-day option where available. Slot windows are estimates — actual delivery can vary with traffic, weather, or demand on that slot, but we aim to deliver within the window shown at the time you ordered.
Any delivery fee for your order, and whether it qualifies for free delivery, is shown on the bill at checkout before you pay — it depends on your cart value and the slot chosen. We do not charge anything beyond what is shown on that bill.
Please be reachable at the delivery address during your chosen slot. For doorstep handover we use an OTP shared with you in the App (under My Orders) — share it with the delivery partner only once you have received your order, to confirm delivery. If no one is available to receive the order, our delivery partner will attempt to contact you before returning it to the outlet; a re-delivery or refund will follow our Refund & Cancellation Policy.
If you choose in-store pickup or walk in directly, your order is billed and handed to you at the counter — pay by cash or UPI once it's ready. No delivery fee applies.
Fruits, vegetables and other perishable items are picked and packed specifically for your order shortly before dispatch, to keep them fresh. Please check your order at the door and report any issue with quality, quantity, or a missing/wrong item within 24 hours — see our Refund & Cancellation Policy for how that's resolved.
Occasionally, deliveries may be delayed by weather, local restrictions, traffic disruptions or events beyond our reasonable control. We'll keep you updated through the App where possible and appreciate your patience.
For a specific order, use Help & Support inside the App, or reach us at the details on our Contact Us page.